We were pleasantly surprised when we were upgraded on checking into the hotel. Service by all members of the staff was excellent. Breakfasts and lunches were delicious. We did not have an evening meal there.
GooglePlace - November 2017
Everything thing about our visit was perfect. From the website search and booking to the actual stay in the hotel. Super friendly and attentive staff. Being shown to our room by the check in agent was a first and a glimpse of the classy service to come. The room sparkled and was extremely well equipped. The staff at every turn were friendly and helpful. Bridges restaurant was top notch with equally friendly and helpful staff. We'll be back to Amsterdam and will be back to The Grand.
GooglePlace - October 2017
Thierry van der Kallen
My first time at the Legend was a fantastic experience. The staff is super attentive and was always super friendly. Unfortunately I didn't get a chance to try out the butler service, which was offered to me as a platinum member, as I was there for business and had no specific needs in those few hours I spend in the room.
The staff at the bar was fantastic. Its worth trying a cocktail as the bartender can make you something very special.
I have to discount the score from a 10 to a 9 as the Gym is really too small and feels very cramped, which is important for me after a days work
GooglePlace - October 2017
One of the most amazing hotel's I've ever stayed at! Every single member of the staff is committed to superior customer service; I was amazed that every time I walked through the lobby a staff member approached me to ask what they could do to help me. Every single staff member from top to bottom were fantastic. From the wonderful person that checked me in (who also asked about my Dutch heritage) who then arranged for a wonderful surprise to be delivered to my room, to the amazing host at the restaurant during breakfast. When I come back to Amsterdam with my family we will definitely be staying at your hotel!
GooglePlace - September 2017
We stay over 60 nights a year in hotels and expected more from this 5 star hotel. The room we were 'allocated' fell short of our expectancy and we experienced several problems both with the location of the room and housekeeping. Check in was good, we were escorted to our room, turned out to be the top floor, a long way from the elevator and overlooking the street. We discovered being in a room on the top floor meant that the eaves were a problem . We asked for a lighter weight bedding and more coat hangers,
both flung on the couch when we were at dinner. I remade the bed and put the hangers in the wardrobe.
At night the street was noisy, bathroom drains smelled. We had asked for a quiet room. Rather than have us leave, the hotel upgraded our room but did not add the extra pillows previously requested, we did not bother to request them. We had one good nights sleep. At check out the hotel gave us a gift, we would much rather have had a better Hotel experience.
GooglePlace - August 2017