One of the most amazing hotel's I've ever stayed at! Every single member of the staff is committed to superior customer service; I was amazed that every time I walked through the lobby a staff member approached me to ask what they could do to help me. Every single staff member from top to bottom were fantastic. From the wonderful person that checked me in (who also asked about my Dutch heritage) who then arranged for a wonderful surprise to be delivered to my room, to the amazing host at the restaurant during breakfast. When I come back to Amsterdam with my family we will definitely be staying at your hotel!
GooglePlace - September 2017
We stay over 60 nights a year in hotels and expected more from this 5 star hotel. The room we were 'allocated' fell short of our expectancy and we experienced several problems both with the location of the room and housekeeping. Check in was good, we were escorted to our room, turned out to be the top floor, a long way from the elevator and overlooking the street. We discovered being in a room on the top floor meant that the eaves were a problem . We asked for a lighter weight bedding and more coat hangers,
both flung on the couch when we were at dinner. I remade the bed and put the hangers in the wardrobe.
At night the street was noisy, bathroom drains smelled. We had asked for a quiet room. Rather than have us leave, the hotel upgraded our room but did not add the extra pillows previously requested, we did not bother to request them. We had one good nights sleep. At check out the hotel gave us a gift, we would much rather have had a better Hotel experience.
GooglePlace - August 2017
our plan was to arrive in the afternoon, but we had to leave the cruise ship early, arrived at the hotel in the morning. The hotel is amazing and the staff very helpful and accommodating. Our room wasn't quite ready so they offered us a free breakfast and what a breakfast it was. The front desk staff are very approachable and had tons of information and very helpful. I would absolutely stay there again.
GooglePlace - August 2017
Hotel is fantastic, staff are so helpful its brilliant. However the breakfast which the hotel itself describes as the most important of the day has dropped since our last stay. Service on the first morning was awful, so much we walked out. Returned for the second morning and order was wrong, it was just average. Apart from that, the room was great, room service outstanding and our butler could have not been more helpful. Also a great location.
GooglePlace - July 2017
While our room was a little cramped given we had 3 of us staying in a room built for 2, it was still quite nice and comfortable. All of the staff members from the front desk to the bellmen to the restaurant were genuinely concerned with our care and comfort. The only challenge we had was one of our 2 rooms was not ready when arrived before lunch, which is understandable. But when it still wasn't ready at 4:00 pm that became a bit of an issue for us. We also had to make a couple of inquiries about the room even though we gave them our cell number to call when it was ready. Despite this small matter, the overall experience, the elegant historic property itself, the beautiful garden where we had breakfast and the perfect central location made this the perfect place for us.
GooglePlace - June 2017