Always stop here when we take our dog for a walk. Very friendly staff, and great to sit outdoors, especially in the winter with some Glühwein!!
GooglePlace - July 2017
The burger we were served was expensive and unedible. Spargel was ok , but not super tasty. The seating was nice. Overall, would not recommend eating here.
GooglePlace - May 2017
very nice place. Either outside or in: high quality, good service, noble. Great for a business Lunch or Dinner, but also a nice evening out with someone special.
GooglePlace - March 2017
My main gripe with the hotel is the lack of customer service, we were seen as inconvenience from the moment we arrived. Arrived at 10.30 on a Friday evening, no one around from the barman, asked if we could order some food and only thing he could offer us was a yoghurt and told bar was shutting in 15 minutes. We had our beer in the garden and then told shortly all the lights were be turned off in the garden and the main doors would be shut.
There is no real reception/front desk except for the bar, and if you arrive late at night you have to hunt for staff. Provided with tiny safe, although ours had no key and they couldn't find one for our room and made no effort to accommodate us on this front.We were told breakfast is between 7 and 11 and then they serve lunch from 11-4. In the morning maid knocked on our door at 9.50, asked if she could come back in ten minutes, she huffed and puffed, made it very clear she was unhappy and moved on, again showing that we are an inconvenience.
We went to sit outside for breakfast, only to be told that we can sit there for 20 odd minutes and then have to move inside as they are setting tables up for lunch. If this is the case, why would they run lunch straight after breakfast and not allow themselves time to fix tables. Staff tried to shun us into the breakfast hall when it was still 10.30.
We were staying for a wedding and our clothes had got crumpled, we wanted to iron them, so asked at the supposed reception. The lady there was less than helpful, saying she didn't know and we would have to ask housekeeping, so we then had to hunt for staff.
Upon finding a cleaning lady, she claimed she didn't have an iron and neither did the hotel. We asked a third member of staff (the only one who was helpful) who followed up on the matter and found us. She claimed that housekeeping had not originally wanted to give it to us as there was a mark on the iron.
We ordered a taxi for the wedding but the staff failed to communicate with us and couldn't confirm if someone had rang, upon asking a member of staff he became agitated at us and getting annoyed. Eventually we left and got a taxi from the side of the road.
Basic functionalities are missing in the hotel, such as a proper front desk, signage in and around the hotel, phones and general information in the hotel rooms and a fan, as we were staying in the loft part and it was very stuffy.
Upon checking out, we paid, asked for a taxi to be booked, the lady took our payment, walked off and never came back, she never asked how our stay was or said anything. Before I could lodge a complaint our taxi had arrived.
Paulsborn shows a shocking attitude to their customers and from the moment we arrived we felt like an inconvenience to them, asking for food is a problem, wanting basic hotel things such as a functioning safe and iron is a real pain for them. I've never encountered such a hostile attitude towards paying guests. The staff seemed more interested in setting up tables and catering to dogs than actually attending needs of paying clientele. I've seen similar reviews now that catalogue issues that we experienced and if the hotel fails to listen and learn then they won't have much of a business left if they continue to show disregard towards the people that matter the most.
GooglePlace - September 2016