Steamworks Brewing Company / Vancouver

375 Water St at Richards St Vancouver V6B 5C6
6046892739
$$$$
Opening Hours
Sun, Mon, Tue, Wed, Thu 11:30 - 00:00
Fri, Sat 11:30 - 01:00
top trending 13383 votes
4.9
Tips from the Net @ Steamworks Brewing Company
Lone Ranger en
Came in with my Asian girlfriend for a beer and an appetizer and left feeling disrespected and sorry we ever entered this over=rated, under-managed establishment. I ordered a beer and my girlfriend stuck with water and we ordered an appetizer. Beer and water arrived soon enough, but after waiting around for 15 plus minutes for the appetizer to appear, and no attention from our waitress, who was schmoozing with the other patrons at the table next to ours, I asked another waiter to please check on our appetizer. THEN the waitress magically reappeared to chide us with "its only been 12 minutes, it takes a while.....". Rule number one: don't argue with or insult or chide the customer. Then the appetizer appeared. From that point on, our waitress did not check on us even once to refill water or ask if I wanted another beer, or to see how the food was. My girlfriend pointed out that we were the only mixed race couple in that part of the restaurant and wondered if that was a factor. A horrible thought and feeling, but unprovable. Lets hope NOT. In any case, I had to once again ask an alternate wait staff for our bill, at which point, AGAIN, our waitress magically appeared. When I stated what had happened, the waitress took my credit card and without speaking to me, selected the NO TIP option. She is apparently clueless and shall we say, controlling? Too bad, because I think one cent would have been a stronger statement. The "manager" came and spoke to us and told us that the waitress in question is a "senior waitress", whatever that means, and as though that were an excuse. Long story short. There is no shortage of good food and beer in Gastown. Steer clear of this place if you can. The reviews show that it is a hit and miss experience with the food AND the service, at best, and our experience with ineffective management and immature staff convinced us to cross it off our list. GooglePlace - October 2017
Diana L. en
Always busy but usually pretty good with accommodating. It is a bit dark in certain areas so I'm not sure how clean the floors are. But I suppose when you're there, you're there to socialize. Food is OK. Fun environment. GooglePlace - October 2017
Rohan Ellis en
Great beer, beautiful building. I was drawn to the building before I even realised it was Steamworks Brewing. The interior is all exposed brick, which I loved. The beer selection is marvellous and the team behind the bar are willing to have a chat and answer any questions. We went mid afternoon and the place wasn't too busy, but we walked past it the next day and it was heaving, so pick your battles when choosing to visit. GooglePlace - September 2017
Andrew Kemp en
Come for beer, not the food. My experience​ at steam works included: Overcooked fries, probably sat under a heat-lamp for too long. A generic burger, with American bacon - we're in Canada. The bun to burger ratio was way off. The beer tastes quality and crisp. Service was quick and friendly. Overall... the quantity for your $$ is good, but not quality is not. GooglePlace - September 2017
jennifer Wang en
I went for lunch and it was a delicious experience. I haven't been there for over 2 years, and I was pleased to see the place hasn't changed so much. It was a little less crowded than last time. I started with seating in the nice cafe area and when my guest arrived we sauntered into the upper floor dining area. Service was terrific from the get go, and I liked the fact that the server managed to find me with my order after I changed seats. I had a daily special pizza and my companion had a works burger. Both were tasty and not too pricey for downtown, and the beer special was quite cheap too. Ambiance was nice and I liked the fact that I could actually carry on a conversation without shouting. Everything was also clean. GooglePlace - July 2017