As a hospitality employee myself this experience was horrid. There was no one on the door. When we managed to be seated we were not given menus until 5 minutes later and after another 5 minutes the waiter came to ask if we've chosen a wine. We had checked the wine list and asked about their rosés when the waiter said he didn't know about them and then walked away to greet two new customers - an experience we missed out on. After another 5 minutes of waiting and seeing 2 waiters languidly chatting with tables, we decided this was not the experience the establishment seemed to promise and it was not for us. We got up and began to head to the door when what seemed to be the manager reacted to us leaving by implying we didn't wait enough. When I said that 10 minutes is too long a wait without any attention aside from the dismissive 15 seconds regarding the wine list, the response was "Oh Madonna! Few minutes!" I reminded him we had waited long enough without any service and that the service we received was short, uninformed and dismissive he continued with "Oh Madonna!!"
No. You don't complain that a guest hasn't waited long enough. You apologize and try to rectify the situation. There were only about 5 or 6 tables, 4 top maximum. The treatment we received was unjustifiable and inexcusable.
I'm glad they missed out on at minimum €120 for the 2 of us.
Do not go. There are better places with much better service.
GooglePlace - July 2017
Very pleasant experience from start to finish, well prepared and tasty food, friendly service, lovely vine covered garden.
Finally found a restaurant that would do spider crab for me and a vegetarian main for her! Surprisingly hard to find!
Did get a bit mobbed by mosquitoes initially, but they stuck an incense burner by our table and the rest of our meal was had in peace.
GooglePlace - June 2017
Fantastic food in a great courtyard. Our favourite gamberi risotto in a week in Venice
GooglePlace - March 2017
I loved this place! What wonderful service and the food was amazing. I'm a vegetarian so it can be hard to find creative food but they already had a great options on the menu. The dessert were absolutely fantastic!! If you are in Venice, this a MUST restaurant to try!!
GooglePlace - July 2016
Excellent service, excellent food and friendly staff. 100€ for 2 people including starter, main course, cheese, wine and desert. Very nice terras in the back.
GooglePlace - July 2016